Defined Benefit Domain Manager 020979 Full-time
Illinois-Lincolnshire Texas-The Woodlands, Florida-Orlando
With more than 65 years of experience, Hewitt Associates (NYSE: HEW) is the world’s foremost provider of human resources outsourcing and consulting services. The company consults with more than 2,300 organizations and administers human resources, health care, payroll and retirement programs on behalf of more than 340 companies to millions of employees and retirees worldwide. Located in 33 countries, Hewitt employs approximately 24,000 associates.
A Domain Manager (DM) is responsible for the successful delivery of services to domain-aligned clients and the development of domain knowledge among associates within their work group (CDG, Implementation Services, or CAT). The Domain Manager ensures that complete and accurate requirements are developed for all projects and consults with clients and teams as the subject matter expert for best practices, services, tools, and prevalence.
Identifies and defines the client’s needs/requirements (including System Design model and interfaces for Tech DM); leads client requirement meetings for implementations (BIG), large change orders (CDG), and recovery efforts (CAT)
Resolves open requirements items and manages the client deadlines as it relates to the requirements definition process
Subject matter expert for the team, including Shared Services, on such topics as plan provisions, best practices, service delivery model, ongoing processing, data conversion, data model, application of client’s and Hewitt’s business objectives and requirements
Predicts, identifies, and communicates internal and external risks related to plan design and consults client, client team, and client prospects on legislative issues/changes, best practices, and delivery model
Provides input to Domain Leadership on client prevalence, client issues, requirements definition process, and related tools
Participates in internal and external acceptance review process
Provides coaching and feedback and identifies learning/experiential opportunities to develop others; develops domain knowledge and facilitates training courses
In BIG, supports sales process including RFP, pricing modeler, and site visits
In CSE, conducts initial review/audit to assess problem areas, assists in defining scope of work, and provides client coordination and project oversight during recovery efforts
In CSG, accountable for benefits delivery for their service for all clients within their Client Delivery Group (CDG), works with BSMs to maintain up-to-date and accurate requirements at all times and obtain client sign-off at least annually; will have BSM responsibilities as well for one of their clients
A minimum of 5 years of Defined Benefit domain experience
Experience developing functional requirements from Summary Plan Descriptions and other pension-related content
Experience consulting with clients on administrative best practices and industry prevalence
Experience with systems development lifecycle principles/concepts
Bachelor’s degree required
Professional designations such as CEBS, ASPA, etc. desired.
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: education verification, employment verification, criminal check, Denied Restricted Parties Lists or OFAC lists check, fingerprint verification, credit check, and/or drug test. By applying for a position with Hewitt Associates, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Hewitt’s employment policies. You will be notified during the hiring process which checks are required by the position.
Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V