Category Archives: Hiring

I got turned down for a job for the first time ever, now what?

Believe it or not, I heard this phrase uttered to me several weeks ago by a friend and former co-worker in my days in the hospitality industry. Now 29 and a recent college graduate with ambitions of graduate studies, this aspiring corporate drone had an opportunity for a full time role with benefits, a competitive salary and job security.

The scene was set and the script was written. Unfortunately, he got the proverbial:

“We decided to go another direction with this role”
“We really enjoyed speaking to you but we chose another candidate that more closely matches the requirements”
“Thank you for taking the time to speak with us, if we feel there is a fit we will reach out to you.”
“Unfortunately, we did not feel your skills matched well with the requirements of the role.”
“Insert your own rejection correspondence.”

Don’t fret. No reason to shed a tear. He is still currently on contract with a very reputable firm with the potential for full-time conversion in his future.

He was very disappointed to say the least. The responsibilities sounded challenging, the benefits were very competitive and this was a company that pursued him. To think, just out of undergraduate studies and a large global company was seeking him out. This is a dream come true. Unfortunately, after he clicked the ruby slippers three times, he was still in the middle of an economic global meltdown.

What advice could I give him? I should have words of wisdom as I am the seasoned veteran and I sure did.

I said, “Get used to it. This is the first of many rejections you will receive. Be happy you got some type of feedback, even if vague and take away the confidence that you were aggressively pursued and you got some great interview experience under your belt”

Each interview is an audition but it is also an eight week course, mid term, final and feedback all wrapped into one afternoon. It is the rarest of educational experiences and one we should take advantage of anytime we can get it.

Let us break this down for a moment. You get a call for an interview and now the steps to assessment begin:

1. Time to study – Learn about the company, the job, roles and responsibilities, culture, benefits, growth and challenge.

2. Practice – Whether you video tape yourself being interviewed, or answer questions in the mirror or do a mock phone interview, you should rely on a friend or family member to run you through a simulated interview.

3. Impression – Whatever the culture of the organization, your first impression is critical and should be business professional. Pick out the right outfit, time your pre-interview prep and ensure you are certain where the interview/assessment is being held and plug it in that GPS or smart phone.

4. Nervous energy – If you don’t have any, either you have been doing this too long or you have veins of ice. Expect some jitters. You are competing with top talent against a specific requirement in a difficult employers market.

5. The hunted is the hunter – Take advantage of YOUR time during the interview. When the assessor asks you if you have any questions, pounce on that chance. Challenge the interviewer with non- traditional questions about the business, challenges of the role, long term expectations and if you have ideas to grow the business, share them.

6. Waiting, waiting, waiting – You may be the first of many to interview or the last. There may be budget approval process issues, the team may be indecisive about how you did or many other reasons that could delay the process. The entire time you are waiting by your phone. Now that we are all mobile, that part isn’t as bad. Be patient. No news truly is good news.

7. Feedback – This isn’t exactly like giving the teacher an apple, but the thank you email, card or call can put you over the edge. If you are neck and neck with another candidate, the right business “thank you” could give you the slight edge to get you over the finish line first. Make it short, powerful and spelled check.

8. Grow from this. If you get an A for the course you celebrate. So if you get the job then we can break open the bubbly (unless they low ball you on the offer). If you did not, never take it personally. This is business. Walk away knowing you were one of only a select few even chosen out of potentially hundreds that applied. Being in the top 1% or 5% is better than being in the bottom 95% to 99%. You have already won by getting this audience.

Will my friend be ok?

Of course he will. He may have been down for a few days, but I can see his confidence level rising knowing he had such a reputable company seek him out for a role that he would have loved. More will come in time and when the right fit is found, he will have a long and successful career.


Some Firms Struggle to Hire Despite High Unemployment (Provided by WSJ.com)

Written by Mark Whitehouse, Wall Street Journal Online

In Bloomington, Ill., machine shop Mechanical Devices can’t find the workers it needs to handle a sharp jump in business. Job fairs run by airline Emirates attract fewer applicants in the U.S. than in other countries. Truck-stop operator Pilot Flying J says job postings don’t elicit many more applicants than they did when the unemployment rate was below 5%.

With a 9.5% jobless rate and some 15 million Americans looking for work, many employers are inundated with applicants. But a surprising number say they are getting an underwhelming response, and many are having trouble filling open positions.

“This is as bad now as at the height of business back in the 1990s,” says Dan Cunningham, chief executive of the Long-Stanton Manufacturing Co., a maker of stamped-metal parts in West Chester, Ohio, that has been struggling to hire a few toolmakers. “It’s bizarre. We are just not getting applicants.”

Employers and economists point to several explanations. Extending jobless benefits to 99 weeks gives the unemployed less incentive to search out new work. Millions of homeowners are unable to move for a job because the real-estate collapse leaves them owing more on their homes than they are worth.

The job market itself also has changed. During the crisis, companies slashed millions of middle-skill, middle-wage jobs. That has created a glut of people who can’t qualify for highly skilled jobs but have a hard time adjusting to low-pay, unskilled work like the food servers that Pilot Flying J seeks for its truck stops.

The difficulty finding workers limits the economy’s ability to grow. It is particularly troubling at a time when 4.3% of the labor force has been out of work for more than six months—a level much higher than after any other recession since 1948.

Some economists fear the U.S. could end up with a permanent caste of long-term unemployed, like those that weigh on government budgets in some European countries. “It is a very worrisome development,” says Steven Davis, an economist at the University of Chicago’s Booth School of Business. “It leads over a long period of time to social alienation as well as economic hardship.”

Matching people with available jobs is always difficult after a recession as the economy remakes itself. But Labor Department data suggest the disconnect is particularly acute this time around. Since the economy bottomed out in mid-2009, the number of job openings has risen more than twice as fast as actual hires, a gap that didn’t appear until much later in the last recovery. The disparity is most notable in manufacturing, which has had among the biggest increases in openings. But it is also appearing in other areas, such as business services, education and health care.

If the job market were working normally—that is, if openings were getting filled as they usually do—the U.S. should have about five million more gainfully employed people than it does, estimates David Altig, research director at the Federal Reserve Bank of Atlanta. That would correspond to an unemployment rate of 6.8%, instead of 9.5%.

Of course, many jobs remain easy to fill. Companies offering middle-skilled jobs can be flooded with applicants. Laquita Stribling, a senior area vice president in Nashville for staffing firm Randstad, says she received several hundred applications for a branch manager job that might have attracted a few dozen candidates before the recession.

“The talent pool has swollen to the point where it’s almost overwhelming,” says Ms. Stribling.

But other employers with lots of applicants say the pool of qualified workers is small for specialized jobs. Carolyn Henn, head of hiring at environmental consultancy Apex Companies, says she recently received about 150 applications for an industrial hygienist job paying as much as $47,000 a year, which requires special certifications and expertise to oversee projects such as asbestos cleanups. That is about three times the amount she received for similar jobs before the recession. But she says the number of qualified applicants—about five—is less than she got before.

“We’ve always been looking for a needle in a haystack,” she says. “There’s still only one needle, but the haystack has gotten a lot bigger than it was before.”

Longer-term trends are at play. For one, the U.S. education system hasn’t been producing enough people with the highly specialized skills that many companies, particularly in manufacturing, require to keep driving productivity gains. “There are a lot of people who are unemployed, but those aren’t necessarily the people employers are looking for,” says David Autor, an economist at the Massachusetts Institute of Technology.

Manufacturers of high-precision products such as automobile and aircraft parts are in a particularly tough spot. Global competition keeps them from raising wages much. But they need workers with the combination of math skills, intuition and stamina required to operate the computer-controlled metalworking machines that now dominate the factory floor.

At Mechanical Devices, which supplies parts for earthmovers and other heavy equipment to manufacturers such as Caterpillar Inc., part owner Mark Sperry says he has been looking for $13-an-hour machinists since early this year. The lack of workers is “the key limitation to the growth of our business and to meeting our customers’ expectations,” says Mr. Sperry. He estimates the company could immediately boost sales by as much as 20% if it could find the 40 workers it needs.

Trips to several job fairs yielded almost nothing, so the company set up a 10-week training program to create its own machinists. Out of the first group of 24 trainees, 16 made it to graduation.

Mr. Sperry sees extended jobless benefits as one of the main culprits behind his company’s hiring difficulties. Many of the applicants he saw at job fairs, he says, were just going through the motions so they could collect their unemployment checks.

[See 7 New Skills Every Worker Needs]

Some workers agree that unemployment benefits make them less likely to take whatever job comes along, particularly when those jobs don’t pay much. Michael Hatchell, a 52-year-old mechanic in Lumberton, N.C., says he turned down more than a dozen offers during the 59 weeks he was unemployed, because they didn’t pay more than the $450 a week he was collecting in benefits. One auto-parts store, he says, offered him $7.75 an hour, which amounts to only $310 a week for 40 hours.

“I was not going to put myself in a situation where I was making that small of a wage,” says Mr. Hatchell. He has since found a better-paying job at a different auto-parts dealer.

Unemployment benefits, though, can’t explain the whole problem. Researchers at the Federal Reserve have estimated that the benefits could account for between 0.4 and 1.7 percentage points of the unemployment rate. That doesn’t cover the 2.7-percentage-point gap between the current jobless rate and what Mr. Altig’s analysis of job openings suggests the rate should be.

Some of the people who dropped out of the Mechanical Devices training program aren’t collecting unemployment benefits and offer other reasons why they couldn’t or wouldn’t do the work. Former truck driver Troy Arnett says the prospect of standing in front of a machine all day was just too restricting after a career spent making about $60,000 a year on the open road.

“I figured in these economic times you’ve just got to bite the bullet, and I couldn’t do it,” says the 42-year-old Mr. Arnett. He considers himself among the lucky ones: He has since found a job installing railroad crossings that he expects will pay about $50,000 a year.

Employers say getting people to move for work has been especially difficult this time. Often, that is a function of the mortgage and credit problems many potential employees face. In a recent study, Fernando Ferreira and Joseph Gyourko of the University of Pennsylvania, together with Joseph Tracy of the Federal Reserve Bank of New York, found that people who owe more on their mortgages than their homes are worth are about a third less mobile.

At Emirates, four cabin-crew job fairs the airline held in Miami, Houston, San Francisco and Seattle attracted an average of about 50 people each, compared to a global average of about 150 and as many as 1,000 at some events in Europe and Asia. “I would have liked to have seen more and would have expected to see more,” says Rick Helliwell, vice president of recruitment.

The jobs require little more than a high-school diploma and fluency in English. They include free accommodation and medical care, and starting pay of about $30,000 a year. Mr. Helliwell speculates that Americans might be hesitant to move to Dubai, where the jobs are based. “Maybe they have less of an adventurous spirit” given the uncertainties they face at home, he said.

The obstacles to moving are aggravated because many employers no longer provide the same job security they have in the past. Temporary jobs, for example, have increased 21% since September 2009 as more employers—including Mechanical Devices—hire through staffing agencies to help control health-care costs and maintain flexibility.

David Denton, a 63-year-old quality-control expert, recently quit a temporary job at Mechanical Devices. He says the terms of employment simply weren’t attractive enough to make him pick up stakes and move. The one-hour commute from his hometown of Mt. Zion, Ill., proved to be too burdensome, he says, as the cost of gasoline cut into his $15-an-hour wage.

Like a number of older workers, Mr. Denton has decided to leave the work force rather than accept a lower-paying job. Mr. Denton says he plans to live on savings until he can collect full Social Security benefits at age 66. “I’m trying to hang on the best I can,” he says.

The disconnect between workers and jobs could constrain the economy for some time. It makes it hard for even small firms, which as a group typically account for an outsize share of job growth in a rebound.

Paul McNarney, owner of The Mower Shop in Fishers, Ind., says he has been looking for a good lawnmower mechanic so he can guarantee a one-week turnaround on repairs. He received only two responses to an Internet ad he placed a couple of months ago, even though the job can generate income of more than $40,000 a year, depending how many mowers the mechanic repairs. Similar ads he placed before the recession attracted more than a dozen candidates, he says.

“My thought was that in a cr— economy I could probably find somebody good because a lot of people were looking,” says Mr. McNarney, who has been in business for 13 years selling everything from simple lawnmowers to big riding models for large properties. “I didn’t find anybody.”


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